Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Subscribe to our newsletter
• Request information about our services
• Contact us via email, phone, or other means
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Company name and position
• Mailing address
• Other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring websites
• Time and date of your visit
• Other diagnostic data

We collect this information using cookies and similar tracking technologies. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process and fulfill your requests, inquiries, and transactions
• Communicate with you about our services, updates, and promotions
• Send newsletters and marketing communications (with your consent)
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations

3. Legal Basis for Processing

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, we process your personal information based on one or more of the following legal grounds:

• Consent: You have given us consent to process your personal information for specific purposes.
• Contract: Processing is necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests are not outweighed by your rights and freedoms.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If DigitalNova is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 With Your Consent

We may share your personal information with third parties when we have your consent to do so.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will take steps to securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of electronic storage or transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Under Canadian privacy laws, you have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Withdraw your consent to the processing of your personal information
• Request deletion of your personal information in certain circumstances
• Object to the processing of your personal information in certain circumstances
• Receive your personal information in a structured, commonly used, and machine-readable format (data portability)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate steps to remove such information from our records.

9. Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by DigitalNova. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

10. Cross-Border Transfers

Your personal information may be processed in countries other than your country of residence, including countries that may have different data protection laws. By using our website and services, you consent to the transfer of your information to countries outside of Canada, including the United States, where our servers and service providers may be located.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: